Customer Support

Understanding Outages

We make it a point to meet and exceed the expectations of our customers and the communities we serve by delivering safe, reliable electricity. And when storms strike and your power goes out, we work to restore your power as quickly and safely as possible.

We were recently recognized by PA Consulting Group, Inc. as the recipient of the 2016 ReliabilityOne™ Award for Outstanding Reliability Performance in the Plains Region. These awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.

We've seen our share of storms, and we know how to deal with them all. Learn the ins and outs of how we deliver electricity, what happens during an outage, and how we restore power in the videos below.

Meet the Grid

From high voltage transmission towers to the individual service lines, our grid is a complex system that delivers safe, reliable electricity to your home or business every day.

When Disaster Strikes

Each part of the energy grid services a different number of people. When a serious storm damages multiple parts at once, it could cause power outages for thousands of customers.

Getting the Lights Back On

Restoring the power after a major storm is a challenging and complex situation, but our crews work day and night to get the lights turned back on. We’re forced to prioritize our efforts to help the most people possible, as quickly as possible.

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Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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