The safest and only legal way to dig is to know what's below ground before your shovel or equipment moves any dirt. Even small projects like planting a shrub require you to make advance arrangements before digging. Your advance call to 811 helps you learn where utility-owned lines and equipment are buried before you turn the earth.
Your call to 811 connects you with your state’s “one-call center,” which arranges, at no cost to you, for utilities like us to locate and mark our buried utilities in your yard. We will send a professional to locate underground natural gas and electric lines with colored flags, paint or stakes. Please note that we are not able to locate lines that a customer has installed and owns, such as a natural gas or electric line that provides fuel or power to an outdoor grill, lighting, etc.
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Xcel Energy owns and maintains the natural gas piping from the street to our customers’ gas meter; however the property owner is responsible for maintaining any natural gas lines from the meter outlet to gas appliances and equipment. In some cases, the meter may be located at your property line or a distance away from your home or business.
