Customer Support

Outages FAQ

Get answers to frequently asked questions about outages

Reporting Outages & Restoration

How do I report a street light outage? How do I report a street light outage?
When will my power be restored? When will my power be restored?

Medical Emergencies

What if I have a medical emergency? What if I have a medical emergency?

Outage Causes

What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?

Damage Due to Outages

What if there are tree limbs on wires near my home? What if there are tree limbs on wires near my home?
What if I have mast damage due to the outage? What if I have mast damage due to the outage?

Additional Outage FAQ

What are pole fires? What are pole fires?
What causes lights to flicker? What causes lights to flicker?

Energy Saving Tip

A programmable thermostat can help you save big on energy costs, adjusting the temperature when you're at work, at play, or asleep.

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Signs of an Overloaded Electrical System

Lights that flicker, dim or blink and warm or discolored wall plates may be warnings of an overloaded electrical system.

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