Customer Support

Outages FAQ

Get answers to frequently asked questions about outages

Reporting Outages & Restoration

How do I report an electrical outage? How do I report an electrical outage?
How do I report a street light outage? How do I report a street light outage?
When will my power be restored? When will my power be restored?

Medical Emergencies

What if I have a medical emergency? What if I have a medical emergency?

Outage Causes

What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?

Damage Due to Outages

What if there are tree limbs on wires near my home? What if there are tree limbs on wires near my home?
What if I have mast damage due to the outage? What if I have mast damage due to the outage?

Additional Outage FAQ

What are pole fires? What are pole fires?
What causes lights to flicker or momentary outages? What causes lights to flicker or momentary outages?

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Call 811 Before You Dig

The safe and legal way to dig is to know what's below ground before you start.

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