Customer Support

Outages FAQ

Get answers to frequently asked questions about outages

Reporting Outages & Restoration

How do I report a street light outage? How do I report a street light outage?
When will my power be restored? When will my power be restored?

Medical Emergencies

What if I have a medical emergency? What if I have a medical emergency?

Outage Causes

What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?

Damage Due to Outages

What if there are tree limbs on wires near my home? What if there are tree limbs on wires near my home?
What if I have mast damage due to the outage? What if I have mast damage due to the outage?

Additional Outage FAQ

What are pole fires? What are pole fires?
What causes lights to flicker? What causes lights to flicker?

Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

contact_GRAY@2x.png

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

Xcel Energy MaritzCX

We'd welcome your feedback!

Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.

The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit

This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.

Privacy Policy