Customer Support

Flooding Resources

Tips to help you safely prepare for, and respond to flooding

During periods of higher than usual precipitation, Xcel Energy enacts plans to keep our facilities operational in the event of a flood so that we can continue providing customers with safe and reliable service. In certain flood-related situations, Xcel Energy may need to disconnect electric and/or natural gas service to ensure customer safety. Customers should not attempt to disconnect either electricity or natural gas services themselves.

Here are some safety tips to help you with your flood preparations:

Electrical Safety Electrical Safety
Natural Gas Safety Natural Gas Safety
After a Flood After a Flood
Other Safety Tips Other Safety Tips
Contact Information Contact Information
Additional Resources Additional Resources

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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