COVID-19 Response Alert

COVID-19 Response: Alert

Xcel Energy's response to COVID-19 Learn More

Customer Support

Outdoor Lighting Outages

Report an Outdoor Lighting Outage Online

Report an Outage OR Check Status of a Report


Streetlight outages are repaired as quickly as possible, but sometimes the damage may be more extensive and take longer than a few days to fix. Damage to underground facilities, the availability of replacement parts, and weather and working conditions may require additional time for repairs to be completed. Providing accurate and detailed information when reporting a streetlight outage helps expedite the process.

We use a tagging system in Colorado and Minnesota when responding to streetlight repair orders. If the streetlight cannot be repaired on the first visit and further work is required, a tag is attached to the light pole. If you see a tag attached to a non-working streetlight there is no need to complete a streetlight outage report. Be assured that we know about the outage and are working to resolve the issue.

Report an Outdoor Lighting Outage by Phone

In Minnesota, North Dakota, or South Dakota: 800-960-6235

In Wisconsin or Michigan: 800-960-6235 (choose option 2)

In Colorado: 303-571-3608

In New Mexico or Texas: 800-330-4870

Report an Electric Emergency or Power Outage

If your power is out or you have an electric emergency, please do not use this online form. Instead, call the Xcel Energy Electric Outage number at 800-895-1999.

What are the common types of streetlight malfunctions? What are the common types of streetlight malfunctions?
Do I have to provide my contact information when reporting a streetlight outage? Do I have to provide my contact information when reporting a streetlight outage?
If I want to be notified that repairs have been made, what should I do? If I want to be notified that repairs have been made, what should I do?
What should I do if a streetlight pole is lying on the ground and/or is hazardously leaning? What should I do if a streetlight pole is lying on the ground and/or is hazardously leaning?
Energy Saving Tip Icon

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

chat bubble logo

Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.