Streetlight outages are repaired as quickly as possible, but sometimes the damage may be more extensive and take longer than a few days to fix. Damage to underground facilities, the availability of replacement parts, and weather and working conditions may require additional time for repairs to be completed. Providing accurate and detailed information when reporting a streetlight outage helps expedite the process.
Xcel Energy uses a tagging system in Colorado and Minnesota when responding to streetlight repair orders. If the streetlight cannot be repaired on the first visit and further work is required, a tag is attached to the light pole. If you see a tag attached to a non-working streetlight there is no need to complete a streetlight outage report. Be assured that we know about the outage and are working to resolve the issue.
What are the common types of streetlight malfunctions?
Do I need the pole number to report a streetlight malfunction?
Do I have to provide my contact information when reporting a streetlight outage?
If I want to be notified that repairs have been made, what should I do?
What should I do if a streetlight pole is lying on the ground and/or is hazardously leaning?
Report an Outdoor Lighting Outage by Phone
In Minnesota, North Dakota, or South Dakota: 800-960-6235
In Wisconsin or Michigan: 800-628-2121 (choose option 2)
In Colorado, New Mexico, or Texas: 800-895-4999
If your power is out or you have an electric emergency, please do not use the online form. Instead, call the Xcel Energy Electric Outage number at 800-895-1999.
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