Customer Support

Outages FAQ

Reporting Outages & Restoration

How do I report an electrical outage? How do I report an electrical outage?
How do I report a street light outage? How do I report a street light outage?
When will my power be restored? When will my power be restored?

Medical Emergencies

What if I have a medical emergency? What if I have a medical emergency?

Outage Causes

What causes an outage? What causes an outage?
Why can't you tell me why my power is out? Why can't you tell me why my power is out?
What causes lights to flicker or momentary outages? What causes lights to flicker or momentary outages?
What are pole fires? What are pole fires?

Damage Due to Outages

What if there are tree limbs on wires near my home? What if there are tree limbs on wires near my home?
What if the electrical connection attached to my home is damaged? What if the electrical connection attached to my home is damaged?

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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