Customer Support

My Account

Putting you in the driver’s seat for managing your energy needs

At Xcel Energy, we’re all about efficiency. And through My Account, you can pay your bill and manage your energy usage, all in one place. How’s that for efficient?

When you sign up for My Account, you’re signing up for more than just the ability to pay your bill online. Whether you want to simply pay your bill and monitor your energy usage, or if you’re looking to sign up for billing and payment notifications, we’ve made it a one-stop shop for all your billing and energy management needs.

Make your bill more predictable with Custom Due Date or Averaged Monthly Payment

Through My Account, you have the option to make your bill more predictable, both in terms of when it comes, and the amount.

If your energy bill seems to rise and fall with the seasons, our Averaged Monthly Payment option is a great way to ensure you receive a consistent bill year round. We take into account your energy costs, historical usage, and seasonal changes in energy use to calculate your average costs, and then spread that cost over the entire year.

Tired of trying to keep track of when your bill is due? Why not choose the date yourself? Our Custom Due Date option is free, easy, and will not affect your billing or payment method. Learn more about this option, including eligibility, by visiting the Custom Due Date page.

Go paperless with eBill

Tired of getting that paper bill in the mail every month? Sign up for paperless billing through eBill. Through eBill, you can view and pay your energy bill online 24/7 and access account information and history (up to 24 months) regarding your energy usage. You can also pay your bill directly from your checking account and can choose a one-time payment, or set up recurring payments. You can even compare your energy usage to others and learn about steps you can take to save money. Sign up for eBill now through My Account.

Stay up-to-date during an outage or get billing reminders by signing up for notifications

As a My Account user, you can sign up to receive payment reminders via email or text. You can also sign up to receive outage alerts, so when your power goes out, you’ll be notified right away, and you’ll even receive a notification when your power has been restored. Signing up for notifications is quick and easy: just visit My Account and click on My Profile & Notifications, then click “Edit” next to Billing & Payment Notifications.

Sign Up for My Account Now

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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May is National Electric Safety Month

Before beginning an outdoor project, be aware of overhead electric lines and keep yourself, your ladders and tools at least 10 feet away from them.

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