Customer Support

In the Event of a Dam Failure

Prepare for a possible flood

  • Use our inundation maps to determine if your residence is located in an area at risk for flooding.
  • Next, familiarize yourself with the area you live in and find the best evacuation route.
  • Understand the difference between a tornado/weather siren and Xcel Energy's dam failure siren. The dam failure siren emits a whoop tone followed by an audio voice message.

React to the warning siren accordingly

  • The audio voice message of the warning siren will indicate whether the siren is a test or actual warning.
  • If an actual siren warning occurs, seek high ground immediately.
  • Do not attempt to cross a flooded road. Seek an alternate route.

Where you should go

  • First choose the most efficient route out of the inundation zone.
  • Local emergency response agencies will use television and radio to announce the location of evacuation shelters.
  • For other questions visit our Dam Failure FAQ page.

Learn more about living near dams (external link).

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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