Customer Support

In the Event of a Dam Failure

Prepare for a possible flood

  • Use our inundation maps to determine if your residence is located in an area at risk for flooding.
  • Next, familiarize yourself with the area you live in and find the best evacuation route.
  • Understand the difference between a tornado/weather siren and Xcel Energy's dam failure siren. The dam failure siren emits a whoop tone followed by an audio voice message.

React to the warning siren accordingly

  • The audio voice message of the warning siren will indicate whether the siren is a test or actual warning.
  • If an actual siren warning occurs, seek high ground immediately.
  • Do not attempt to cross a flooded road. Seek an alternate route.

Where you should go

  • First choose the most efficient route out of the inundation zone.
  • Local emergency response agencies will use television and radio to announce the location of evacuation shelters.
  • For other questions visit our Dam Failure FAQ page.

Learn more about living near dams (external link).

Energy Saving Tip

Heat or cool a smaller area by closing vents in rooms that are not in use. You’ll stay more comfortable when you're managing less air space.  

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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