Customer Support

Unauthorized electrical grounding to Xcel Energy natural gas meters

In order to maintain the integrity of Xcel Energy’s natural gas system, it is important that electricians, plumbers, cable companies, and all utility services understand that it is against the national and electrical code, and the National Fire Protection Association code, to attach electrical grounding to certain parts of Xcel Energy owned gas meters.

Xcel Energy is working with utilities to help them understand the responsibility they have to properly ground electrical wires and to prevent unauthorized attachments in the future. We are also providing the recommendation that they should attach the ground wire to an independent ground rod, not a gas meter. If they must, there is a particular location they can attach to on the gas meter, for which we have provided a diagram.

Why proper attachment of grounding wires is important

Xcel Energy’s steel natural gas piping has a corrosion prevention system to prevent corrosion related leaks. Improperly attached electric grounding wires from other utilities negatively impact the corrosion protection system.

What customers need to know

When Xcel Energy gas employees identify improperly attached grounding wires, they must remove that wire in order to comply with Department of Transportation Pipeline safety regulations. In those cases, a door hanger will be left for customers, explaining that the grounding wire has been cut. Customers will then need to contact the appropriate utility in order to have the grounding wire properly attached. (The door hanger will indicate the utility believed to have improperly grounded.)

Xcel Energy may bill the responsible parties for costs incurred to troubleshoot and determine the grounding locations, as well as for any damage found to have been caused to our gas facilities for the unauthorized grounding to Xcel Energy’s gas piping.

Gas Meter Grounding Info Sheet (PDF)

Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

May is National Electric Safety Month

Before beginning an outdoor project, be aware of overhead electric lines and keep yourself, your ladders and tools at least 10 feet away from them.

Xcel Energy MaritzCX

We'd welcome your feedback!

Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.

The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit

This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.

Privacy Policy