Customer Support

Call Before You Clear

Call us first if you think your sewer or septic line is clogged

If you suspect a sewer or septic line blockage in your home or business, be sure to call us on our 24-hour Gas Emergency/Dispatch number at 1-800-895-2999 before anyone attempts to clear it.

While most problems are caused by tree roots or line breaks, there’s a slight possibility that a natural gas pipe could have inadvertently been installed through your sewer or septic line. Mechanical equipment used to unclog the lines can penetrate the pipe and lead to a dangerous release of natural gas.

When you call, we will examine our records to determine if any potential conflicts exist between our natural gas pipe and your sewer or septic lines and whether an in-line camera inspection is needed. We provide this service at no cost to our customers.

Please remember, Call Before You Clear – Know What’s Inside

Xcel Energy 24-hour Gas Emergency/Dispatch number at 1-800-895-2999
Email us.

Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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