Customer Support

Tree Pruning & Maintenance

Whether you have questions around cutting a tree down, trimming and pruning a tree, or you're just wondering about best practices and potential costs, we're here to help answer your questions and provide you helpful information to make these processes as easy and painless as possible.

Cutting Trees Down & Tree Removal

When you feel circumstances call for tree removal, a representative will be happy to discuss arrangements with you. The service we provide often involves pruning a portion of the tree away from power lines, so a tree worker that is not qualified to work near power lines can complete the tree removal. This is referred to as a Safety Zone. The wood and brush is not hauled away in these situations.

If you are planning to have a tree removed that is near power lines, please call our customer service number to make arrangements at 1-800-895-4999.

Pruning Trees for Clearance Near Lines

Pole-to-house lines have the least impact on large-scale power outages, so we do not trim for clearance along these lines, except when hazardous conditions exist. Remember, pole-to-house lines are fully energized and extremely dangerous. You may hire a qualified professional tree trimmer to perform this work in some areas. Call us at 1-800-895-4999 to request that your pole-to-house line be temporarily disconnected while you trim your trees or have pruning performed by a professional arborist.

Potential Costs Around Tree Maintenance

There is no charge for the tree work that we or our contractors perform. The work is part of our responsibility to ensure safe and reliable electric service. The cost of this work is a part of the rates approved by your state utility commission.

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Electrical Appliance Safety

Always keep appliances clean, operating properly, and clear of obstructions. Unplug them when cleaning or repairing to avoid serious injury.

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