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Residential Customer Support

We're here to help answer your questions.

How do I pay my bill?

The most common payment methods include My Account, Auto Pay, Pay by Phone, Credit Card, Pay in Person and Pay by Mail. View all options here.

What are my rates?

Several factors influence your energy bill and the residential rates in your state. Learn more about your residential rates.

Can I pay with my credit card?

Yes, we've partnered with BillMatrix to offer convenient, completely secure bill payments. A $2.90 processing fee applies to personal card payment. A $29.95 processing fee applies to commercial/business card payments (Xcel Energy does not benefit from this fee). Sorry, Texas customers are not eligible. Pay now through BillMatrix.

What can I do if I'm having trouble logging into My Account?

The information below may help with the most common login issues:

  • Activation email not acknowledged.
  • Delete temporary Internet files, cookies, saved passwords and browsing history using Internet Options. Close all open programs and restart computer.
  • Correct username, case sensitive
  • Correct password, case sensitive
  • Reset your username or password

See a full list of commonly asked questions and answers Customer Support FAQ

Contact Information

Residential Customer Service: 1-800-895-4999

International (Outside the US): 1-612-330-5500

Call Before You Dig: 811

Email Us

General Correspondence

Xcel Energy
414 Nicollet Mall
Minneapolis, MN 55401

Account Related Requests or Questions

Xcel Energy
P.O. Box 8
Eau Claire, WI 54702-0008

Send Your Payment

Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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