Customer Support

Customer Notifications FAQ

All customers are eligible to receive notifications. We offer notifications to ensure our customers can stay up-to-date when experiencing an outage, or to be reminded when a bill is due.

To better understand some of the messages we share, we’ve provided answers to some common questions we receive from our customers.

Basic Notifications Questions

How do I sign up for notifications? How do I sign up for notifications?
Can I choose how and when I receive notifications? Can I choose how and when I receive notifications?
How do I turn off my alerts? How do I turn off my alerts?
Is there a fee to receive notifications? Is there a fee to receive notifications?
Can I sign up to receive notifications regarding energy saving or renewable programs offered by Xcel Energy? Can I sign up to receive notifications regarding energy saving or renewable programs offered by Xcel Energy?

Billing & Payment Notifications

What options do I have for billing and payment reminders? What options do I have for billing and payment reminders?
What if the amount stated in my notification is incorrect? What if the amount stated in my notification is incorrect?

Outage Notifications

When will I receive outage notifications? When will I receive outage notifications?
Should I still report my outage even if I have notifications? Should I still report my outage even if I have notifications?
Why didn't I receive an update from Xcel Energy regarding my outage? Why didn't I receive an update from Xcel Energy regarding my outage?
My power is out but I didn’t receive a notification. What’s going on? My power is out but I didn’t receive a notification. What’s going on?
Are there other ways to monitor the progress of my outage? Are there other ways to monitor the progress of my outage?
What does “Assessing Situation” mean? Why does it take so long to restore my power? What does “Assessing Situation” mean? Why does it take so long to restore my power?
Why didn’t I get a notification that my power was restored? Why didn’t I get a notification that my power was restored?
I received a notification that my power is restored but it isn’t. What do I do now? I received a notification that my power is restored but it isn’t. What do I do now?
My estimated restoration time has passed but my power is still out. What’s going on? My estimated restoration time has passed but my power is still out. What’s going on?

Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

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