Customer Support

Sign up for Notifications through My Account

Stay up-to-date when you're experiencing an electric outage, and be reminded when your bill is due, by signing up for notifications through My Account.

Payment Reminders

My Account is the simple, smart way to manage your Xcel Energy account. As a My Account user, you can sign up to receive payment reminders via email or text. You can even be notified when your payment is applied for ultimate peace of mind.

Outage Alerts

By signing up for outage alerts through My Account, you'll be notified if your power is out, and you'll receive updates if your estimated restoration time changes. You'll also receive a notification when your power has been restored.

Signing Up is Quick and Easy

Stop missing out, sign up for payment reminders and outage alerts today.

Don't have a My Account? Sign up using the account phone number.

Payment reminders don’t reflect changes in your balance taking place after your statement is generated.

Have questions about notifications?

View the Notifications FAQ.

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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