Customer Support

Our Response to COVID-19

A message from Ben Fowke, chairman and CEO, Xcel Energy

While the effects of the global pandemic have led to uncertainty and ever-changing challenges in the last few months, our commitment to you will never waver. Delivering for our customers around the clock, every day, is at the core of what we do. That means providing the reliable service you count on, in good times, and even more importantly, in challenging times. That includes making extra efforts to help customers who are struggling financially in these difficult times. And as always, your safety and the safety of our employees will always be our top priority as we work to meet your energy needs.

Here are just a few of the steps we've been taking:

Keeping you connected.

We're here for you. We will always work with any customer to arrange a payment plan that meets their circumstances. If you are having difficulty paying your bills, please contact us. We will set up a payment plan that works for you. Find more resources.

If you’ve received a call where someone has threatened to turn off your power if you don’t pay immediately, hang up and check your account status using My Account or our mobile app. Learn more about avoiding scams.

Ensuring reliable service.

We have plans in place to make sure power plant operators, line workers, customer care representatives and others continue delivering the reliable service you expect. Find more about reliability.

Enhancing health and safety.

To reduce the potential spread of illness, many employees are working from home, and we have enhanced the cleaning at our facilities. Find more about health and safety.

Supporting our communities.

We're dedicating more than $20 million to support short- and long-term corporate giving, including COVID-19 response and recovery efforts, while finding large and small ways to support the communities we call home. Learn more about how we're supporting communities.

The energy grid is a key part of our nation’s critical infrastructure, and we take our responsibility to our customers and our employees very seriously. As always, our team will be working day and night to deliver the energy you and your neighbors count on. As we continue to carry out our plans to keep delivering for our customers, we are strongly focused on the health and safety of our team members and everyone in the communities we are honored to serve.

Learn More About Our COVID-19 Response

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Energy Saving Tip

What's the point in filling your home with cool or warm air, only to have it disappear? Invest in high quality insulation to help keep temperature-controlled air where it belongs.

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