The challenges caused by the spread of COVID-19 mean we’re taking extra measures to keep our customers and employees safe.
The energy grid is an essential part of the nation’s critical infrastructure, so we continue to respond efficiently to outages if they occur, and we’re prioritizing other work to focus on the most critical projects.
As some parts of the economy begin to reopen, we are beginning to resume manual meter reading. While many electric and natural gas meters are read automatically, some require an in-person reading. For now, our meter readers will cautiously evaluate whether they can safely read meters that are indoors. If your meter is on the outside of your home or business, our crews will come by to read it. Please do not approach them so they can safely focus on their work. If you recently received an estimated bill, your statement will reflect the actual energy you have used when we are able to safely obtain a meter reading. Find resources to help with your bill here.
In some cases, such as to relight appliance pilot lights if natural gas service is disrupted, a worker may need to enter your home or business.
If your power is out, let us know. If you have other questions or concerns, call us at 800.895.4999. In any emergency, always call 911.
* Please know that utilities will not mark underground lines owned or installed by customers (such as lines to a barbecue grill, garage or pool). Contact a third-party contractor, such as a plumber or heating company.
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