Customer Support

Keeping the Power On

We're providing the same reliable service you expect

All areas of our company are working together to ensure our electric and natural gas service runs smoothly for customers.

We’re committed to delivering the reliable service you expect as families and communities face the COVID-19 pandemic. Because the power grid is part of the nation’s critical infrastructure, Xcel Energy has a strong track record of preparing for emergencies. We know that our customers and our communities rely on us to power their homes and businesses and to keep the economy moving.

We have implemented our plans to make sure critical positions are staffed, including:

  • Power plant operators
  • Line workers
  • Others who deliver critical services

These employees provide emergency response in our communities and work at power plants, control and service centers, substations and other locations. To keep all of our employees healthy and protect these mission-critical employees, many others are working remotely. 

For these employees who continue to work on-site in our communities, we are taking heightened steps to maintain a clean and safe environment to help keep them healthy. Learn more about what you can expect if you see our crews working in the field or if they need to visit your home to provide service.

In addition to keeping the lights on and the natural gas flowing daily, our crews are also ready and equipped to respond to outages when they happen. You can report an outage online. And, our customer care representatives are here to help. Remember, always call 911 in any emergency.

We continue to closely monitor the spread of COVID-19 and are in constant communications with local, state and federal agencies as well as other health organizations to track and coordinate responses. As the situation develops, our commitment to delivering for our customers and helping everyone stay safe will be our top priority.

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Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.