Customer Support

Rates: Brochures & Resources

Low Income Discount and Energy Assistance Programs

The gas and electric low income discount and energy assistance programs help qualifying customers lower their energy bills. Learn More.

Cold Weather Rule

Policies regarding the disconnection of residential heating sources from Oct. 15 through April 15 are governed by Minnesota Statutes, Chapter 216B (external link).

Customer Service and Billing Rules

Utility Customer Service is governed by Minnesota Rules, Chapter 7820 (external link).

Be safe around utility lines and when using electric and gas appliances! Review our safety tips and be sure to dig safely. Call Before You Dig provides the number to call for utility line locator service.

Brochures

Business Rate Card (PDF)
Residential Rate Card (PDF)
Inside Your Electric Bill - Environmental Disclosure & Costs (PDF)
Xcel Energy Privacy Practices (PDF)

Additional Resources

Minnesota Public Utilities Commission (external link)
Low-Income Programs
Programs & Rebates
Energy Assistance Programs
Cold Weather Rule (external link)
Minnesota Rules, Chapter 7820 (external link)
Call before You Dig

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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