Customer Support

Rates: Brochures & Resources

Low Income Discount and Energy Assistance Programs

The gas and electric low income discount and energy assistance programs help qualifying customers lower their energy bills. Learn More (external link).

Cold Weather Rule

Policies regarding the disconnection of residential heating sources from Oct. 1 through April 30 are governed by Minnesota Statutes, Chapter 216B (external link).

Customer Service and Billing Rules

Utility Customer Service is governed by Minnesota Rules, Chapter 7820 (external link).

Be safe around utility lines and when using electric and gas appliances! Review our safety tips and be sure to dig safely. Call Before You Dig provides the number to call for utility line locator service.

Brochures

Residential Rate Card - Electric (PDF)
Residential Rate Card - Natural Gas (PDF)
Business Rate Card - Electric (PDF)
Business Rate Card - Natural Gas (PDF)
Inside Your Electric Bill - Environmental Disclosure & Costs (PDF)
Xcel Energy Privacy Practices (PDF)

Additional Resources

Minnesota Public Utilities Commission (external link)
Low-Income Programs (external link)
Residential Energy Saving Programs (external link)
Business Energy Saving Programs (external link)
Energy Assistance Programs (external link)
Minnesota Rules, Chapter 7820 (external link)
Call before You Dig (external link)

Energy Saving Tip Icon

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.