Customer Support

Rates: Brochures & Resources

Low Income Discount and Energy Assistance Programs

The gas and electric low income discount and energy assistance programs help qualifying customers lower their energy bills. Learn More.

Cold Weather Rule

Policies regarding the disconnection of residential heating sources from Oct. 15 through April 15 are governed by Minnesota Statutes, Chapter 216B (external link).

Customer Service and Billing Rules

Utility Customer Service is governed by Minnesota Rules, Chapter 7820 (external link).

Be safe around utility lines and when using electric and gas appliances! Review our safety tips and be sure to dig safely. Call Before You Dig provides the number to call for utility line locator service.

Brochures

Business Rate Card (PDF)
Residential Rate Card (PDF)
Inside Your Electric Bill - Environmental Disclosure & Costs (PDF)
Xcel Energy Privacy Practices (PDF)

Additional Resources

Minnesota Public Utilities Commission (external link)
Low-Income Programs
Programs & Rebates
Energy Assistance Programs
Cold Weather Rule (external link)
Minnesota Rules, Chapter 7820 (external link)
Call before You Dig

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

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May is National Electric Safety Month

Before beginning an outdoor project, be aware of overhead electric lines and keep yourself, your ladders and tools at least 10 feet away from them.

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