Customer Support

Rates: Brochures & Resources

Low Income Discount and Energy Assistance Programs

The gas and electric low income discount and energy assistance programs help qualifying customers lower their energy bills. Learn More.

Cold Weather Rule

Policies regarding the disconnection of residential heating sources from Oct. 15 through April 15 are governed by Minnesota Statutes, Chapter 216B (external link).

Customer Service and Billing Rules

Utility Customer Service is governed by Minnesota Rules, Chapter 7820 (external link).

Be safe around utility lines and when using electric and gas appliances! Review our safety tips and be sure to dig safely. Call Before You Dig provides the number to call for utility line locator service.

Brochures

Business Rate Card (PDF)
Residential Rate Card (PDF)
Inside Your Electric Bill - Environmental Disclosure & Costs (PDF)
Xcel Energy Privacy Practices (PDF)

Additional Resources

Minnesota Public Utilities Commission (external link)
Low-Income Programs
Programs & Rebates
Energy Assistance Programs
Minnesota Rules, Chapter 7820 (external link)
Call before You Dig

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Look Up. Look Out. Stay Safe.

Be very aware of overhead power lines coming into your home. Always keep yourself, your ladders and tools at least 10 feet away.

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