Customer Support

What is a rate case?

Just like any business, energy companies must cover the costs of being in and doing business. For a utility, that includes providing energy to homes and businesses, meeting increasing regulations and making investments to maintain and improve our infrastructure.

Rate cases are a state-mandated regulatory rate review that investor-owned utilities go through to request funding to serve our customers. Xcel Energy is required to provide a detailed forecast of how the company will structure operations and make investments within a proposed timeframe (in this case, a four-year period). Our state regulators review the information, with input from commission staff, customers, business groups, cities and agencies, and other special interest organizations before making a decision.

Who approves rate cases?

The Colorado Public Utilities Commission is responsible for reviewing and approving our regulatory rate review case. The commission consists of three individuals appointed by the governor and confirmed by the state senate. The commission ensures customers receive reliable, efficient and safe service at reasonable rates and that our investors earn a fair return on their investment. The CPUC's decision forms the basis for customer pricing.

Why is Xcel Energy asking for an increase?

We last submitted an electric regulatory rate review in 2014. The rate plan we are now proposing will cover costs associated with investments and upgrades to the technology and infrastructures supporting the energy grid and for service reliability over the next four years (through the end of 2021).

When would the new rates start?

New pricing would go into effect only after the Colorado Public Utilities Commission has made a final decision. In past regulatory rate review decisions, effective dates have been subject to change. While we requested new pricing to become effective 30 days after our filing, we anticipate that the Commission will need more time to evaluate our filing and that the new rates resulting from the Commission's review will be around June 2018.

Additional Information

Additional Information - 2018-2021 Electric Regulatory Rate Review
Oct. 3, 2017 News Release
2018 - 2021 Electric Regulatory Rate Review Fact Sheet (PDF)
Customer Notice (PDF)
Advice Letter (PDF)
Tariff Sheet (PDF)

Testimony and Related Documents

Jackson Direct Testimony (PDF)

Blair Direct Testimony (PDF)

Schell Direct Testimony (PDF)

Reed Direct Testimony (PDF)

Lowry Direct Testimony (PDF)

Schrubbe Direct Testimony (PDF)

Wickes Direct Testimony (PDF)

Koenig Direct Testimony (PDF)

Marks Direct Testimony (PDF)

Simon Direct Testimony (PDF)

Perkett Direct Testimony (PDF)

Robinson Direct Testimony (PDF)

Mills Direct Testimony (PDF)

Paoletti Direct Testimony (PDF)

Nickell Direct Testimony (PDF)

Lee Direct Testimony (PDF)

Brossart Direct Testimony (PDF)

Harkness Direct Testimony (PDF)

Dietenberger Direct Testimony (PDF)

McKoane Direct Testimony (PDF)

Bill Management Tips

Customers who are having, or anticipate having, a difficult time paying their bill should call us right away at 800-895-4999. We can create a payment plan to help customers catch up on the amounts owed, plus provide information about our company's energy assistance programs and state and nonprofit organizations that offer energy assistance funds.

Our rebates, energy efficiency programs and conservation offerings can also help customers identify energy savings opportunities. Find more online:

Manage Your Bill

Manage Your Energy Costs

Programs & Rebates

Home Energy Efficiency

Energy Assistance Options

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."


May is National Electric Safety Month

Before beginning an outdoor project, be aware of overhead electric lines and keep yourself, your ladders and tools at least 10 feet away from them.

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