Customer Support

2016 Colorado Phase II Electric Rate Case

Making energy pricing easier, more fair and flexible enough to power new technology

For more than a century, we have provided energy solutions that help meet the growing electricity needs of our customers. We’re committed to developing and advancing new ideas to give customers the choices they want, at an affordable price.

In an August 15, 2016 filing with the Colorado Public Utilities Commission (CPUC), Xcel Energy and 22 of 26 intervenors agreed, in total or in part, on a global settlement on three recent Xcel Energy filings. Those included the company’s Phase II Electric Rate Case, Solar*Connect, and the 2017 Renewable Energy Plan. On November 9, 2016, the CPUC approved this settlement. The decision will allow us to give our customers more control over their energy choices, will bring more renewable and carbon-free energy to Colorado through the use of new technologies, and provide affordable and reliable energy to further power the state’s economy.

We are not requesting an increase in our revenue requirements in this proposal, but we are proposing new pricing options to help keep energy costs affordable for families, businesses and communities.

Powering Technology

New technologies are transforming the way customers can manage their energy use—and can also help us improve our serve to you. That’s why we’re proposing changes in this filing to make it easier to embrace and get the most out of these new technologies, like smart thermostats, electric vehicles, back-up energy systems and home energy management systems, just to name a few.

More Customer Choice & Control

We are listening to our customers and suggesting changes to address their wants and needs. Changes in our rate designs can help us roll out new programs to give you more control over how and when you use electricity—and in some cases, even how much you pay for it. We also want to give you more information as a tool to make better and more educated decisions about your energy use and manage your budget.

Fair Pricing

We’re here to serve all customers, whether your concern is keeping your energy costs within a fixed budget or you want your energy from 100 percent renewable sources. All of our customers benefit from our secure and reliable grid. Our proposed new rate options make it so that you pay for what you use, while make pricing more transparent and easier to understand.

Filing Documents

Rates are set through a transparent process of proceedings with the Colorado Public Utilities Commission, the body that regulates Xcel Energy and other utilities in the state. It includes public input and participation, and all investor-owned utilities use this same process. You can review our filing documents here and also follow the proceedings at the Colorado Department of Regulatory Agencies website.

Tips For Managing Your Bill

If you are ever having a difficult time paying your bill, call us right away at 1-800-895-4999. We can create a payment plan to help customers catch up on the amounts owed, plus provide information about our company’s energy assistance programs and state and non-profit organizations that offer energy assistance funds.

Our rebates, energy efficiency programs and conservation offerings can also help you identify energy savings opportunities and purchase the most efficient equipment to keep energy use as low as possible.

Contact Us

Customer Inquiries
Please call our customer contact representatives at 1-800-895-4999.

Media Resources
For media inquiries, please contact Xcel Energy Media Relations – Colorado at (303) 294-2300 or send us an email.

Additional Resources

Customer Notice: Colorado Phase II Electric Rate Case (PDF)
Colorado Phase II Electric Rate Case Fact Sheet (PDF)
News Release - January 25, 2016 - “Our Energy Future”

Testimony & Related Documents

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

Electrical Appliance Safety

Always keep appliances clean, operating properly and clear of obstructions. Unplug them when cleaning or repairing to avoid injury.

Xcel Energy MaritzCX

We'd welcome your feedback!

Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.

The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit

This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.

Privacy Policy