Customer Support
2017-07-27 00:00:00.0

Xcel Energy offers mobile customer service

New, easy-to-use app simplifies account management, provides outage information

AMARILLO, Texas (July 27, 2017) – Xcel Energy has rolled out a mobile app that offers personalized customer support for managing monthly bills and reporting and checking the status of outages.


The app is an extension of online tools that provide more options for customers to manage their accounts and easily access important information anytime and from anywhere.


“We know customers want reliable electric service, but increasingly our customers also desire more information about their service and their monthly bills, and to access it in the ways most convenient to them,” said Brooke Trammell, Xcel Energy director of Customer and Community Relations. “The app is one more way in which we seek to make it easy to do business with us, and we’ll continue looking for ways to make it even better in order to provide the best experience for our customers.”


Once a customer is logged in to the app, the home page displays the amount owed and the due date, with a link to pay the current bill electronically or view past bills, usage and payments. The app allows customers to set up payment methods, choose the time of month to be billed and enroll in auto pay or Averaged Monthly Payment.


Not only does this tool make it convenient to pay a bill, but it also protects customers against phone scammers who use misinformation to trick unsuspecting customers into providing them access to financial information under the threat of imminent disconnection.


“Scammers are hoping you don’t keep track of your bill or when it is due,” Trammell said. “They have been successful in convincing some customers that their bills are past due and the only way to avoid disconnection is to pay over the phone. Customers who are targeted in this way can simply hang up and immediately check the mobile app to see how much is owed, when the payment is due, and make payments through the secure online payment system.”


The new Xcel Energy app also includes an outage map that shows where outages are occurring, how many customers are affected and when power is expected to be restored. Customers may also choose to have notifications emailed or texted to them if power is out in their area.

“It’s much easier to weather a power outage if you know how widespread the outage might be, and when to expect your lights to come back on,” Trammell said.


Customers may still connect with Xcel Energy by telephone and email, and also through social media, and the app has a “contact us” page listing that contact information.


The new app is available at Apple Store and Google Play. Customers who have already registered for My Account at xcelenergy.com simply log-in with their username and password, or new users can register directly through the app.


About Xcel Energy
Xcel Energy (NYSE: XEL) provides the energy that powers millions of homes and businesses across eight Western and Midwestern states. Headquartered in Minneapolis, the company is an industry leader in responsibly reducing carbon emissions and producing and delivering clean energy solutions from a variety of renewable sources at competitive prices. For more information, visit xcelenergy.com or follow us on Twitter and Facebook.

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