Customer Support

Strategic Priorities and Performance

The way we produce, distribute and use energy has changed over time. And it will continue to change. Within the next decade and beyond, it is possible that there will be more change in our industry than we have experienced in the last half century. Addressing the challenges and opportunities facing our industry requires that we continue meeting the fundamental customer requirements for reliable, affordable energy, while anticipating the growing interest in more complex energy solutions and emerging technologies.

Xcel Energy’s strategic priorities support our company mission to provide energy services that our customers value at a competitive price, while continuing to consistently meet or exceed investor expectations. Focus on these priorities helps prepare our company for competition and position us for continued success in a changing utility landscape.

Our Strategic Priorities

Xcel Energy’s core objectives address impacts, challenges, opportunities and stakeholder interests.

Objective: Improve the performance of our utility companies

Objective: Drive operational excellence throughout the business

Objective: Deliver What Customers Value

Objective: Grow the Business

A full description of our risk oversight and management processes is available in our 2015 Form 10-K, along with a description of the risks associated with Xcel Energy’s business.

Our Performance

Solid Financial Results

For the 11th consecutive year, we have met or exceeded our earnings guidance. Since 2005, we have achieved annual ongoing earnings growth of 6.2 percent.

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Safety is Our Top Priority

Since launching our ambitious Journey to Zero workplace safety campaign in 2010, employee injuries are down 50 percent.

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Offering Customers Energy Solutions

Xcel Energy’s extensive portfolio of energy efficiency programs gives customers more control over their energy use. By the end of 2015, customers had saved enough energy to power more than 1.5 million homes annually.

Community Partnership

We consistently support our communities through a combination of Xcel Energy Foundation grants, employee matching gifts and volunteerism.

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Reliable Energy Service

On average Xcel Energy customers have electricity service more than 99.9 percent of the time, putting our reliability performance in the top one-third of U.S. electric utilities, and our storm response is considered among the best in the industry.

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Committed to a Diverse Energy Supply

Through a number of projects underway, we are diversifying our energy supply. We are retiring and repowering some of our coal-fueled plants with cleaner natural gas and adding more wind and solar energy sources.

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Our Proactive Clean Energy Strategy

We have reduced carbon dioxide emissions 24 percent since 2005 and are on pace to reduce these emissions 30 percent by 2020 by adding more renewable energy sources, helping customers save energy and modernizing our generating fleet.

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Protecting Air Quality

Through our clean energy strategy and other efforts, we are reducing air emissions. Since 2005, we have reduced both sulfur dioxide and nitrogen oxide emissions 67 percent.

Corporate Responsibility Report 2015

Energy Saving Tip

Turn off your lights when you leave the room—even if you'll only be gone for a moment. Contemporary light bulbs require very little energy to turn "on."

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Electrical Appliance Safety

Always keep appliances clean, operating properly, and clear of obstructions. Unplug them when cleaning or repairing to avoid serious injury.

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