COVID-19 Response Alert

COVID-19 Response: Alert

Xcel Energy's response to COVID-19 Learn More

Customer Support

Brett C. Carter

Executive Vice President and Chief Customer and Innovation Officer

Brett C. Carter is executive vice president and Chief Customer and Innovation Officer. Carter oversees the key areas of marketing, customer service, information technology, cyber and physical security, and brand strategy.  

With a vision to match innovative technology with easy experiences, Carter is reimagining how the Company evolves customer relationships. His direction will position Xcel Energy as a leader in energy innovation across all industries.

Brett most recently held senior leadership roles with Bank of America, where he oversaw key business areas of operations, technology and shared services. He previously held leadership roles in operations, marketing, and technology at several major utilities, including Duke Energy, UtiliCorp/Aquila, and Dominion.

Brett holds a bachelor of science in Accounting from Clarion University, an MBA with an emphasis on Marketing from the University of Pittsburgh, and has completed the Harvard Business School Advanced Management Program.

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Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.