Customer Support

Corporate Recognition

Others have acknowledged our accomplishments and leadership

The Edison Electric Institute's Emergency Recovery Award
In March of 2014 EEI presented us with the association’s “Emergency Recovery Award” for our outstanding power restoration efforts after a widespread, severe weather outbreak in the company’s Upper Midwest service territory in June 2013. The award is presented annually to EEI member companies to recognize their extraordinary efforts to restore power to customers after service disruptions caused by severe weather conditions or natural events.

During a three-day period in late June 2013, a series of severe storms hit Minnesota, including the Twin Cities area and western Wisconsin, causing more than 610,000 of our customers to lose power. The high winds, damaging lightning, and heavy rain created dangerous and difficult conditions for workers trying to restore power in the days following the storms. Crews from Xcel Energy and other companies called in to assist had to navigate and work around fallen tree limbs, uprooted trees, and other scattered storm debris.

Despite the difficult working conditions and the quick succession of the storms, we restored power to 96 percent of affected customers within three days after the final storm. The utility’s quick and effective response was due in large part to careful preparation before power outages began and coordination with 22 utility companies from 15 states. We also engaged with customers during the restoration process through more than 705,000 calls that came in on the company’s toll-free lines and more than 2,500 messages that were sent to customers through social media outlets.

“The devastating June storms gave us the opportunity to demonstrate our commitment to the customers and communities we serve.”

– Ben Fowke, Chairman, President and CEO

Other Corporate Awards, Rankings, or Recognition

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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