Customer Support

Worker and First Responder Safety

We want everyone to work safely around electricity and natural gas lines.

We proudly provide workers with access to e-Smart Workers, a website with free interactive training tools and videos, including an ordering site to receive mailed material, all designed to help your work crew work safely. Learn vital information for keeping workers safe around energy lines. Know who and why to call before you dig. Understand locator marks and tolerance zones, and learn about the dangers of contacting overhead power lines. Videos are in English and Spanish.

When a 911 operator receives a call reporting energy emergencies such as a downed power line, a natural gas smell inside a home or business or from an excavator who has damaged a gas or electric line, emergency responders from our local communities often can be first on scene.

We offer energy safety guidance to emergency responders to help them stay safe when they respond first to an Xcel Energy gas or electric emergency.

Responding to Utility Emergencies is an online resource for natural gas and electric safety training.

Additional Resources

Journey to Zero: First Response and Public Safety video
e-Smart workers (external link)
First Responder Beware (external link)
Responding to Utility Emergencies (external link)
Pipeline Association for Public Awareness (external link)

Energy Saving Tip

Install ceiling fans to keep cool air circulating so you can turn down your air conditioner. Still, make sure to turn off your fan when you leave the room.

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Maintaining Customer-Owned Service Lines

If you have gas or electric lines feeding a detached garage, workshop, pool heater, outdoor gas grill, or other location on your property, you need to know that you are responsible for maintaining them.

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