Customer Support

Worker & First Responder Safety

We want everyone to work safely around electricity and natural gas lines

We proudly provide workers with access to e-Smart Workers, a website with free interactive training tools and videos, including an ordering site to receive mailed material, all designed to help your work crew work safely. Learn vital information for keeping workers safe around energy lines. Know who and why to call before you dig. Understand locator marks and tolerance zones, and learn about the dangers of contacting overhead power lines. Videos are in English and Spanish.

When a 911 operator receives a call reporting energy emergencies such as a downed power line, a natural gas smell inside a home or business or from an excavator who has damaged a gas or electric line, emergency responders from our local communities often can be first on scene.

We offer energy safety guidance to emergency responders to help them stay safe when they respond first to an Xcel Energy gas or electric emergency.

First Responder Beware is a website that helps first responders work safely in emergencies that involve electric and natural gas utilities.

Additional Resources

Journey to Zero: First Response and Public Safety video
e-Smart workers (external link)
First Responder Beware (external link)
Responding to Utility Emergencies (external link)
Pipeline Association for Public Awareness (external link)

Energy Saving Tip

Set your hot water heater to no higher than 120 degrees Fahrenheit. This isn't just energy smart—it's also safer, since it reduces the likelihood of accidental burns.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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