Customer Support

General Safety Tips

Natural Gas

Call 8-1-1 Before You Dig

You must call 811 before you dig. The safest and only legal way to dig is to know what’s below ground before your shovel or equipment moves any dirt. Even small projects like planting a shrub require you to make advance arrangements before digging. Your advance call to 8-1-1 helps you learn where utility-owned lines and equipment are buried before you turn the earth. Learn more.

Call Before You Clear

Mechanical equipment used to unclog a sewer or septic line blockage can penetrate a natural gas pipe that may have inadvertently been installed through your sewer or septic line. This could lead to a dangerous release of natural gas. Call our 24-hour Gas Emergency/Dispatch number at 1-800-895-2999 before anyone attempts to clear your pipe to make sure it is safe to do so. Learn more.

Keep Ice and Snow Off Your Meter

Keep ice and snow off your natural gas meter to avoid a dangerous buildup of pressure in the gas lines inside your home. Gently remove by hand any accumulated snow or ice. If you have guests or renters in your home this winter, please help them stay safe too by printing this Winter Safety Guide (PDF) and putting it in a visible spot.

Electric

Call 8-1-1 Before You Dig

You must call 811 before you dig. The safest and only legal way to dig is to know what’s below ground before your shovel or equipment moves any dirt. Even small projects like planting a shrub require you to make advance arrangements before digging. Your advance call to 8-1-1 helps you learn where utility-owned lines and equipment are buried before you turn the earth. Learn more.

Look Up

Look up when working outside! Contact with overhead power lines can result in serious injury or even death. Take note of overhead power line locations. When working with ladders or transporting equipment, keep yourself, your tools and your equipment more than 10 feet from overhead power lines. The only safe contact is no contact.

Pruning

Call Xcel Energy at 1-800-895-4999 to request your pole-to-house line be temporarily disconnected while you or a professional arborist prunes your trees. For more information, or to obtain a copy of our Plant a Better Future brochure to learn about tree planting and selection, look on this website or call 1-800-895-4999. Xcel Energy prunes trees near power lines to provide safe, reliable electric service, while also taking the best possible care of one of your community’s valuable natural resources.

With almost 89,000 miles of power lines in our service area, our goal is to clear branches and limbs away from power lines on a regular basis so they are less likely to interfere with your electric service. We perform routine maintenance as a proactive approach to preventing power outages due to trees. We also respond to emergency situations such as storm restoration.

Pole-to-house lines have the least impact on large-scale power outages, so Xcel Energy does not prune for clearance along these lines, except when hazardous conditions exist. Remember, pole-to-house lines are energized and dangerous. You may hire a qualified professional tree trimmer to perform this work in some areas.

Downed Lines

Stay away when you see a downed or low-hanging power line! Always consider a downed line to be energized, and do not touch it, either with your hand or anything you may be holding. Do not touch anyone or anything in contact with a downed power line. If you spot a downed or low-hanging line, call your local electric utility’s emergency number immediately. Xcel Energy’s electric emergency number is 1-800-895-1999.

Boating & Fishing

Watch for power lines near rivers and lakes when boating or fishing. Masts on sailboats conduct electricity and so do fishing lines. Avoid casting near power lines, and never try to retrieve lures tangled in power lines.

Children & Toys/Climbing

Teach your children to fly kites, model airplanes, balloons or other toys in open areas, far from overhead power lines and never during storms. If a toy becomes tangled in a power line, abandon it. Do not use wire as kite string or to control a model plane, and never fly such toys with wet string.

Children should never climb power poles or trees close to power lines or play on or near other electrical equipment such as fenced electrical yards or metal boxes.

Electrical Equipment

Do not touch or go near electrical equipment. Stay away from anything marked "Danger," "High Voltage," or "Keep Out."

Overloaded Circuits

Overloaded circuits are a major contributor to home electrical fires. Knowing what to do around your house can help prevent a possible mishap. Learn more.

Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.

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Call 811 Before You Dig

The safe and legal way to dig is to know what's below ground before you start.

Xcel Energy MaritzCX

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