Customer Support

Understanding Your Residential Rates

We'd like to help you understand the rates on your energy bill.

Several major factors influence your energy bill. These include:

  • Customer type (residential vs. business)
  • Energy usage
  • Fuel costs
  • Optional services (e.g., participation in services, products, or programs that carry an associated cost or discount)
  • Location-based fees, taxes, and riders
  • Seasonality
  • Usage patterns (for Time of Day rates)

Other factors may be contributing to your bill. Refer to your individual bill for more information—and feel free to give us a call at 1-800-895-4999 if you have any questions.

Some of these factors—such as fuel costs—change frequently. Others are more static. All rates and rate changes for customers must be approved by your state's energy agency in advance.

Rates for electric and natural gas services are based on schedules. Schedules are determined by the type of customer you are (residential or business), usage patterns, and other characteristics.

Residential Rates

Standard residential service for electricity is available to any customer for domestic purposes while living in a single private residence, multiplex, townhouse, condominium, etc.

Your monthly bill will show a Service Availability Charge per month and an Energy Charge per kilowatt-hour (kWh). See the rate card or rate book for details.

Additional Charges

Fuel Cost Recovery Factor is designed to recover the costs of fuel used to produce electricity and energy purchased on the wholesale electricity market. See rate card or rate book for details.

Power Cost Recovery Factor recovers the cost of power and energy produced and sold to Xcel Energy by third parties. See rate card or rate book for details.

This is a partial list of charges. Please refer to the rate books and other resources below for more information.

Additional Information

Texas Rates, Rights, and Service Rules

Fuel Cost Factor (PDF)

Electric Rate Books


Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.

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The safe and legal way to dig is to know what’s below ground before you start.

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