Customer Support

Understanding Your Residential Rates

We'd like to help you understand the rates on your energy bill.

Several major factors influence your energy bill. These include:

  • Customer type (residential vs. business)
  • Energy usage
  • Fuel costs
  • Optional services (e.g., participation in services, products, or programs that carry an associated cost or discount)
  • Location-based fees, taxes, and riders
  • Seasonality
  • Usage patterns (for Time of Day rates)

Other factors may be contributing to your bill. Refer to your individual bill for more information—and feel free to give us a call at 1-800-895-4999 if you have any questions.

Some of these factors—such as fuel costs—change frequently. Others are more static. All rates and rate changes for customers must be approved by your state's energy agency in advance.

Rates for electric and natural gas services are based on schedules. Schedules are determined by the type of customer you are (residential or business), usage patterns, and other characteristics.

Residential Rates

The electricity you use is measured in kilowatt-hours (kWh). For standard residential service, your bill will show a Basic Service Charge or an Electric Space Heating Basic Service Charge.

The Basic Service Charge covers the fixed costs of metering, billing, customer service and other costs that do not vary with the amount of energy you use. You will also see an energy charge per kWh.

Refer to the rate card or rate book for more details and specific figures.

Optional Services

Time of Day Electric Service provides higher energy prices during on-peak times when electricity is more expensive to generate and lower prices during off-peak times, when it is less expensive to generate. On-peak times are 9 a.m. to 9 p.m., Monday through Friday. Minimum term is 12 months. See rate card or rate book for rates, exceptions and details.

Controlled Air Conditioning Saver's Switch® is available to standard service customers with central air conditioning that is under Xcel Energy's control. The customer's equipment will normally be cycled on a schedule designed to achieve a 50 percent reduction in the home's air conditioning operation during load management periods, with a maximum interruption of 300 hours per calendar year. Minimum term is 12 months. See rate card or rate book for rates, exceptions and details.

Energy-Controlled Service (Non-Demand Metered) is available to Xcel Energy customers with permanently connected, separately served, interruptible electric heating loads up to 50 kW that are under Xcel Energy's control. Minimum term is 12 months. See rate card or rate book for rates, exceptions and details.

Limited Off-Peak Service is available to Xcel Energy customers for energy use only from 10 p.m. to 6:30 a.m. daily. Customer or Xcel Energy must control and energize load only during the limited off-peak period. Minimum term is 12 months. See rate card or rate book for rates, exceptions and details.

Automatic Protective Lighting Service is available to customers for nighttime security lighting. See rate card or rate book for rates, exceptions and details.

Additional information

Minnesota Rates, Rights, and Service Rules
Residential Rates (PDF)
Business Rates (PDF)
Fuel Cost Charge
Purchased Gas Adjustment (PDF)
Rate Riders (PDF)
Inside Your Electric Bill — Environmental Disclosures & Costs (PDF)
State Commission

Electric Rate Book

Electric Rate Book, Section 1: Table of Contents
Electric Rate Book, Section 2: Contact List
Electric Rate Book, Section 3: Service Area
Electric Rate Book, Section 4: Technical Terms and Conditions
Electric Rate Book, Section 5: Rate Schedules
Electric Rate Book, Section 6: Rules and Regulations
Electric Rate Book, Section 7: Contracts
Electric Rate Book, Section 8: Customer Service Forms
Electric Rate Book, Section 9: Cogeneration
Electric Rate Book, Section 10: Distributed Resources
Electric Rate Book, Section 11: Customer Rights

Natural Gas Rate Book

Natural Gas Rate Book, Section 1: Table of Contents
Natural Gas Rate Book, Section 2: Contact List
Natural Gas Rate Book, Section 3: Service Area
Natural Gas Rate Book, Section 4: Technical Terms and Conditions
Natural Gas Rate Book, Section 5: Rate Schedules
Natural Gas Rate Book, Section 6: Rules and Regulations
Natural Gas Rate Book, Section 7: Contracts
Natural Gas Rate Book, Section 8: Customer Service Forms
Natural Gas Rate Book, Section 9: Customer Rights

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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