Customer Support

Residential Pricing Plans -
Frequently Asked Questions

General Information Questions

Why is Xcel Energy offering these new pricing options? Why is Xcel Energy offering these new pricing options?
What is 'demand' and why is it important? What is 'demand' and why is it important?
Why are energy prices higher in the summer? Why are energy prices higher in the summer?
What new usage data will I be able to see when I enroll? What new usage data will I be able to see when I enroll?
Is it possible to have a higher bill on these pricing plans? Is it possible to have a higher bill on these pricing plans?

Pricing Plan Specific Questions

Can you explain the charges on Time of Use Pricing? Can you explain the charges on Time of Use Pricing?
When are the on-peak, shoulder, and off-peak periods for Time of Use Pricing? When are the on-peak, shoulder, and off-peak periods for Time of Use Pricing?
Can you explain the charges on Peak Demand Pricing? Can you explain the charges on Peak Demand Pricing?
When is the on-peak period for Peak Demand Pricing? When is the on-peak period for Peak Demand Pricing?
What is the difference between Time of Use Pricing and Peak Demand Pricing? What is the difference between Time of Use Pricing and Peak Demand Pricing?
Which rate schedule applies to which new pricing plan? Which rate schedule applies to which new pricing plan?
What are the six observed holidays that are considered off-peak? What are the six observed holidays that are considered off-peak?

Rules and Participation

How will I know if these pricing plans will benefit me? How will I know if these pricing plans will benefit me?
Who can participate in these pricing plans? Who can participate in these pricing plans?
Why can’t I participate in the plans if I’m an Averaged Monthly Payment customer? Why can’t I participate in the plans if I’m an Averaged Monthly Payment customer?
Can you explain the hold harmless provision for Energy Assistance customers? Can you explain the hold harmless provision for Energy Assistance customers?
I own an electric vehicle – will one of these plans help me save money? I own an electric vehicle – will one of these plans help me save money?
I own/lease a rooftop solar system- where can I find out more about how these plans may impact me? I own/lease a rooftop solar system- where can I find out more about how these plans may impact me?

Enrollment Questions

How do I sign up for these pricing plans? How do I sign up for these pricing plans?
Can I opt out of the pricing plans? Can I opt out of the pricing plans?
What happens if I move? What happens if I move?
Can you explain what the control group is? Can you explain what the control group is?

Meter Questions

Do I need a new meter? Why? Do I need a new meter? Why?
Is the new bridge meter a smart meter? Is the new bridge meter a smart meter?
How will I receive my bridge meter? How will I receive my bridge meter?
My meter did not adjust to daylight savings time, should I call? My meter did not adjust to daylight savings time, should I call?
I live in Boulder and received a meter as part of the Smart Grid City program. Can this meter be used when I switch to a Time of Use or Peak Demand Pricing plan? I live in Boulder and received a meter as part of the Smart Grid City program. Can this meter be used when I switch to a Time of Use or Peak Demand Pricing plan?

Tips to Save Questions

Are there tips on how to save money on these plans? Are there tips on how to save money on these plans?
What appliances should I avoid using during on-peak times? What appliances should I avoid using during on-peak times?

Energy Saving Tip

Rather than crank up your heat in the winter, keep your thermostat at a moderate level and bundle up. (Who doesn't love fuzzy slippers?)

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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