Customer Support

Backup Relief

Leverage an alternative fuel source to heat your home and receive a discount during peak events.

You can save money with Backup Relief by switching from your primary electric heating source to an alternative fossil fuel heat source during peak heating demand times form October to May.

With this plan, your electric service will be interrupted on control periods and switched over to a backup fuel to supply your heating needs. Because your electric heater is temporarily turned off, the result is a cost saving.

Backup relief works best if your primary heating source is one of the following.

The rate plan also works well for those who also have a fossil-fuel backup system such as fuel oil, propane, or natural gas.

Backup Relief Pricing

During the peak heating demand times, you will pay a rate that is a half of the standard rate.

Basic Service Charge $4.95
Energy Charge per kWh $0.04


In order to participate in this rate program, there are a few requirements you must meet first:

Getting Started

  1. Call us at 800.895.4999 so we can help confirm that the Backup Relief rate plan will work best for you.
  2. Hire a licensed electrician to separate your heating load from the rest of your home and connect it to a duplex meter socket. We also recommend you install an automatic switchover.
  3. Call us at 800.985.4999 and request to be put on the Backup Relief rate after the wiring connections are completed. If you are interested in Backup Relief for new construction, call 800.628.2121.
  4. Start enjoying savings.

Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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