Customer Support

Minnesota Cold Weather Rule

The Minnesota Cold Weather Rule dictates that eligible residential energy customers are protected from service disconnection from October 15 through April 15 provided the disconnection would affect the customer’s primary heating source.

Income eligible customers are not required to pay more than 10% of their household income each month toward their Xcel Energy bill.

To avoid disconnection, customers who receive a notice of proposed disconnection must immediately contact the utility and commit to a payment plan. If needed, Xcel Energy will refer customer to local community energy assistance programs.

Energy Saving Tip

Create your own shade by planting a tree in a strategic location in your yard to block sunlight from pouring into your windows. It doesn't get much more green than a tree!

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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