Customer Support

Minnesota Energy Assistance

Energy Assistance funds may be available to assist you with your energy bills or provide weatherization services for your home.

IMPORTANT NOTE: Because COVID-19 is creating financial challenges for many people and families, new funding is available to help cover energy bills, and application deadlines have been extended. See below for additional details.

Get Help Paying Your Bill

Are you struggling to pay your bill? If you need more time to pay the amount owed, we can help with a pay arrangement or give you information about how to apply for energy assistance.

If you are able to pay the amount owed within three months, it’s easy to set up pay arrangements online through My Account. You can also call us at 800-895-4999 to discuss pay arrangements with our representatives and receive referrals to community resources. We’re here to help.

Community Resources

Energy Assistance Program (EAP)

EAP is federally funded through the U.S. Department of Health and Human Services. Services may include payment of energy bills, help with disconnection of service or fuel delivery, repair or replacement of broken heating systems, advocacy with energy suppliers and human service providers, and education on efficient and safe use of energy. Eligibility is based on your three most recent months of income.

IMPORTANT COVID 19 assistance updates:

If your income and/or ability to pay your energy bills have been affected by COVID 19 circumstances, you can apply for monetary assistance from the federal government.

Change to EAP income eligibility threshold

With additional funding coming, EAP will have sufficient resources to increase the EAP income eligibility threshold from 50% of State Median Income (SMI) to 60% of SMI, which is the highest amount allowed by the federal Low Income Home Energy Assistance Program (LIHEAP) statute. This change will allow us to serve more households in need and to ensure we are able to get federal LIHEAP funds to the people they are intended to help. Commerce EAP will work with local Service Providers to identify households already denied with incomes between 50% and 60% SMI to ensure they are served.

  • The deadline for applying for this program year is changed from June 1, 2021, to Sept. 1, 2021. Any application received by Sept. 1 will be processed as a Federal Fiscal Year 2021 (FFY21) application, while any application received after Sept. 1, 2021, will be considered an FFY22 application.  
  • Offices are closed to the public; however, applications are still being processed. To apply, visit the website to download the application, email them or call to request an application be sent to you.
  • MN Energy Assistance (external website) 

Contact Information: 

MN Senior Discount Program

As required by law, we offer a $15 discount each billing period for income-qualified customers who receive electric service from our company. You may qualify for this program if you receive energy assistance and be at least 62 years of age and/or disabled.

Reach Out for Warmth Fuel Fund (ROFW)

The Reach Out for Warmth fuel fund is designed to assist low-income households and those just above income guidelines. State of Minnesota, local, federal government, and individual funds all contribute to the ROFW program.

Contact Information:

  • Phone: 800-657-3710

United Way 2-1-1

United Way 2-1-1 provides an easy-to-remember, three-digit number that you can call to obtain free and confidential information on health and human services, including information about utility-assistance programs.

Contact Information:

  • Phone: 2-1-1, 800-543-7709 (toll free), or 651-291-0211 (Twin Cities Metro)
  • Text: Send your zip code via text to 898-211
  • United Way 2-1-1 (external link)
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Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.