Customer Support

Understanding Your Bill - Minnesota

 

   IMPORTANT PHONE NUMBERS
Electric Emergencies 800.895.1999 24 hours, 7 days a week
Natural Gas Emergencies 800.895.2999 24 hours, 7 days a week
Residential Customer Service* 800.895.4999

7 a.m.– 7 p.m., Mon.–Fri.

9 a.m.– 5 p.m., Sat.

Business Solutions Center* 800.481.4700 8 a.m. – 5 p.m., Mon. – Fri.
TTD/TTY 800.895.4949 24 hours, 7 days a week
Call Before You Dig 811 24 hours, 7 days a week

 

IMPORTANT ADDRESSES
General Inquiries*
Xcel Energy
PO Box 8
Eau Claire, WI 54702-0008
xcelenergy.com
Payments
Xcel Energy
PO Box 9477
Minneapolis, MN 55484-9477
Please include stub for faster processing.

*Register any inquiry or complaint at the above.

 

 GENERAL INFORMATION
City Fees
A fee some cities impose that Xcel Energy collects from customers and pays directly to the city.

Governing Regulatory Agencies
The Minnesota Public Utilities Commission regulates this utility and is available for mediation. MPUC: 121 7th Place E., Suite 350, St. Paul, MN 55101-2147 – http://mn.gov/puc/

Electronic Check Conversion
When you pay your bill by check, in most cases Xcel Energy will use your check information to make a one-time electronic debit from your checking account on the day we receive your check. There are no fees for this electronic conversion. In all other cases we will process your check.

Late Payment Charge
Xcel Energy will assess a late payment charge on unpaid amounts two working days after the due date. The late payment charge is 1.5% monthly, or $1, whichever is greater. No late payment charge will be assessed if the unpaid amount is less than $10.

Environmental Information
Fuels used to generate electricity have different costs, reliability and air emissions. For more information, contact Xcel Energy at 800.895.4999 or online at xcelenergy.com. You can also contact the Minnesota Department of Commerce at http://mn.gov/commerce/ or the Minnesota Pollution Control Agency at https://www.pca.state.mn.us/quick-links/electricity-and-environment.

Payment Responsibility
If the name on the front of your bill is not that of a person or business who has payment responsibility, call Xcel Energy at 800.895.4999.

Estimated Bills
Xcel Energy attempts to read meters each month. If no reading is taken, Xcel Energy estimates your month's bill based on your past use.

Further information is available to customers upon request.

 

 ABOUT YOUR ELECTRIC RATES
Affordability Charge
A surcharge to recover the costs of offering bill payment assistance and discount programs for low-income customers.

Mercury Cost Recovery
Minnesota law allows Xcel Energy to recover costs related to reducing Mercury emissions at two of Xcel Energy’s fossil fuel power plants.

Basic Service Charge
Fixed monthly charge for certain fixed costs (metering, billing, maintenance, etc.)

Renewable Development Fund
Minnesota law requires Xcel Energy to allocate money to support development of renewable energy projects and research and development of renewable energy technologies.

Conservation Improvement Programs
Minnesota law requires Xcel Energy to invest in programs that help customers save energy.

Renewable Energy Standard
Minnesota law allows Xcel Energy to recover the costs of new renewable generation.

Decoupling Adjustment
A credit or surcharge to residential and non-demand business customers that separates the recovery of fixed costs from sales, adjusted annually based on the average use of each of these two customer classes.

Resource Adjustment
This includes costs related to: Conservation Improvement Programs, Mercury Cost Recovery, Renewable Development Fund, Renewable Energy Standard, State Energy Policy, Transmission Cost Recovery

Demand Charge
Charge to commercial and industrial customers for the fixed costs of the electric capacity required to meet the peak electric loads on Xcel Energy's system. The charge, which is adjusted seasonally, applies to the highest 15 minute kW demand during the billing period.
State Energy Policy
Minnesota law allows Xcel Energy to recover costs related to various energy policies approved by the Legislature.
Energy Charge
Charge per kWh of electricity usage to recover the variable costs of producing energy.
Transmission Cost Recovery
Minnesota law allows Xcel Energy to recover costs associated with new investments in the electric transmission system necessary to deliver electric energy to customers.
Fuel Cost Charge
Charge per kWh to recover the costs of fuel needed to run Xcel Energy's generating plants, as well as the cost of purchasing energy from other suppliers.
Windsource®
Windsource is an optional program where you choose how much wind energy you would like to support. You can choose a fixed number of Windsource blocks (100 kWh each) or choose a 100% Windsource option.
kWh
One kilowatt-hour (kWh) is a unit of electrical usage. One kWh equals 1,000 watts of electricity used for one hour. This is enough electricity to light a 100-watt light bulb for 10 hours.

 

  ABOUT YOUR NATURAL GAS RATES
Basic Service Charge
Monthly charge for certain fixed costs (metering, billing, maintenance, etc.)

New Area Service/Extension Surcharge
Monthly charge for extending natural gas service to areas where the cost would otherwise have been prohibitive under Company's present rates and service extension policy.

Charge per therm
Charge to recover the cost of natural gas purchases from wholesale suppliers and delivered to Xcel Energy's distribution system via pipeline. This charge is adjusted each month.

Pressure Correction Adjustment
Adjusts for variances in the amount of natural gas measured by different types of meters due to pressure differences in the natural gas delivered to a service.

Conservation Improvement Programs
Minnesota law requires Xcel Energy to invest in programs that help customers save energy.
Resource Adjustment
This includes costs related to Conservation Improvement Programs, Gas Utility Infrastructure Costs and State Energy Policy Rider.
Distribution Charge
Charge per therm that covers only the delivery costs of natural gas to a home or business through our distribution system. It does not include the charges for the natural gas itself.

State Energy Policy
Minnesota law allows Xcel Energy to recover costs related to various energy policies approved by the Legislature.

Gas Affordability Program
A surcharge to recover the costs of offering a low-income customer co-pay program designed to reduce natural gas service disconnections. Billed to all non-interruptible customers.
Therm
A therm is a unit of heating value equal to 100,000 British Thermal Units (BTUs). Since natural gas meters measure the volume of natural gas consumed in cubic feet, the Heat Content Adjustment is used to determine how much heat, in therms, is contained in the volume consumed.
Heat Content Adjustment
Corrects for variances in the heating capability of natural gas, and the adjustment varies monthly. The higher the heat content, the lower the volume of natural gas needed to provide the same heating.

 

PAYMENT OPTIONS - Learn more at xcelenergy.com/payment
Standard Payment Options: (No fees apply) Other Payment Options (Third-Party Fees will apply. Xcel Energy does not collect nor benefit from these fees.)
My Account/eBill - View/pay your bill, view energy usage and access account information. Credit/Debit Card Payment - Pay with your credit or debit card electronically in My Account/eBill/Mobile App, or by calling 888.747.1523. A processing fee is charged for each credit/debit card payment.
Auto Pay - Automatically pay your bill directly from your bank account. Pay Stations - Pay your bill in-person at a location near you. A processing fee is charged for payments made at a pay station.
Pay by Phone - Make your payment by phone from your checking or savings account by calling 800.895.4999  
Pay by Mail - Return the enclosed envelope and attached bill stub with your payment. Apply proper postage.
Bank View and Pay - View and pay your bills online through a third-party vendor.

Minnesota Bill Backer (PDF)

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.

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