Customer Support

Understanding Your Bill - Texas


Electric Emergencies 800.895.1999 24 hours, 7 days a week
Residential Customer Service* 800.895.4999

7 a.m.– 7 p.m., Mon.–Fri.

9 a.m.– 5 p.m., Sat.

Business Solutions Center* 800.481.4700 8 a.m. – 5 p.m., Mon. – Fri.
TTD/TTY 800.895.4949 24 hours, 7 days a week
Call Before You Dig 811 8 a.m. – 5 p.m., Mon. – Fri.


General Inquiries*
Xcel Energy
PO Box 8
Eau Claire, WI 54702-0008
Xcel Energy
PO Box 9477
Minneapolis, MN 55484-9477
Please include stub for faster processing.


When you pay your bill by check, in most cases Xcel Energy will use your check information to make a one-time electronic debit from your checking account on the day we receive your check. There are no fees for this electronic conversion. In all other cases we will process your check.

Texas Bill Backer (PDF)

Energy Saving Tip

Want to make a strong statement about energy efficiency? Consider whether your home might be a good candidate for a green roof, solar panels, or a geothermal system.


Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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