Customer Support

Identify Theft Protection

Keeping personal information secure is a top priority at Xcel Energy. We have robust administrative, technical, and physical safeguards designed to protect the privacy and security of the information we maintain about customers, employees, shareholders, and others—including procedures for investigating and responding to information security incidents.

This page features steps you can take to help protect your personal information, including identifying potential scams and securing information you may access on line about your Xcel Energy account. For your general safety, we have also included recommendations by the Federal Trade Commission (FTC) regarding identity theft protection.

Identity Theft Protection

If you suspect that you have been a victim of identity theft or have been notified that your personal information may have been acquired by an unauthorized person, you should consider taking the following steps:

Order Your Free Credit Report

You are entitled under U.S. law to one free credit report annually from each of the three national credit bureaus.

To order your free credit report, visit annualcreditreport.com, call 877-322-8228 toll-free, or complete the Annual Credit Report Request Form on the Federal Trade Commission’s website at www.ftc.gov and mail it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. The credit bureaus provide free annual credit reports only through the website, toll-free number, or request form. If you have already obtained your free credit report this year, you may purchase a copy of your credit report by contacting one or more of the three national credit reporting agencies listed below.

Equifax P.O. Box 740241
Atlanta, Georgia 30374-0241
800-685-1111 equifax.com
Experian P.O. Box 9532
Allen, Texas 75013
888-397-3742 experian.com
TransUnion Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, California 92834-6790
800-916-8800 transunion.com

When you receive your credit report, review it carefully. Look for accounts you did not open (note that some companies bill under names other than their store names; the credit bureau will be able to tell you when that is the case). Look in the “inquiries” section for names of creditors from whom you haven’t requested credit. Look in the “personal information” section for any inaccuracies in your information, such as home address and Social Security Number. If you see anything you do not understand, call the credit bureau at the telephone number specified in the report. Errors in this information may be a warning sign of possible identity theft.

You should notify the credit bureaus of any inaccuracies in your report, whether due to error or fraud, as soon as possible so the information can be investigated and, if found to be in error, corrected. If there are accounts or charges you did not authorize, immediately notify the appropriate credit bureau by telephone and in writing. If you find items you do not understand on your report, call the credit bureau at the number given on the report. Credit bureau staff will review your report with you. If the information cannot be explained, you will need to call the creditors involved. Information that cannot be explained also should be reported to your local police or sheriff’s office because it may signal criminal activity.

equifax.com
experian.com
transunion.com

If you detect any unauthorized transactions in your financial account, promptly notify your financial institution or your debit or credit card company. If you detect any incident of identity theft or fraud, promptly report the incident to your local law enforcement authorities, your state Attorney General and the FTC. If you believe your identity has been stolen, the FTC recommends that you take these additional steps:

You can contact the FTC to learn more about how to protect yourself from becoming a victim of identity theft at:

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
1-877-IDTHEFT (438-4338)
ftc.gov/idtheft/

Place a Fraud Alert on Your Credit File

To help protect yourself from possible identity theft, consider placing a fraud alert on your credit file. A fraud alert helps protect you against the possibility of an identity thief opening new credit accounts in your name. When a merchant checks the credit history of someone applying for credit, the merchant gets a notice that the credit file may have been affected by identity theft. The alert notifies the merchant to take steps to verify the identity of the applicant. You can place a fraud alert on your credit file by calling any one of the credit bureaus at the toll-free telephone numbers provided below. You will reach an automated telephone system that allows you to flag your file with all three credit bureaus.

Equifax P.O. Box 740241
Atlanta, Georgia 30374-0241
800-685-1111 equifax.com
Experian P.O. Box 9532
Allen, Texas 75013
888-397-3742 experian.com
TransUnion Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, California 92834-6790
800-916-8800 transunion.com

Place a Security Freeze on Your Credit File

You may wish to place a “security freeze” (also known as a “credit freeze”) on your credit file. A security freeze is designed to prevent potential creditors from accessing your credit report at the three national credit bureaus without your consent. There may be fees for placing, lifting or removing a security freeze, which generally range from $5 to $20 per action. Unlike a fraud alert, you must separately place a security freeze on your credit file at each credit bureau. Because the instructions for how to establish a security freeze differ from state to state, please contact the three credit bureaus to find out more information.

Equifax P.O. Box 740241
Atlanta, Georgia 30374-0241
800-685-1111 equifax.com
Experian P.O. Box 9532
Allen, Texas 75013
888-397-3742 experian.com
TransUnion Fraud Victim Assistance Division
P.O. Box 6790
Fullerton, California 92834-6790
800-916-8800 transunion.com

The credit bureaus may require you to verify your identity prior to placing a security freeze on your credit file. You may be asked to provide information such as:

  • Your full name with middle initial and generation
  • Your Social Security Number
  • Your date of birth
  • Proof of your current residential address
  • Addresses where you have lived over the past five years
  • A legible copy of a government-issued ID

FTC’s ID Theft Affidavit

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

contact_GRAY@2x.png

Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

Xcel Energy MaritzCX

We'd welcome your feedback!

Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.

The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit

This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.

Privacy Policy