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Customer Support

How to Identify an Authorized Xcel Energy Employee or Contractor

We take customer, employee and contractor safety seriously

Across our service territories, we have employees and contractors in the field performing the work necessary to ensure the safe, reliable gas and electric service. It is important to us that you are able to verify that an employee or contractor is authorized to do work in your area.

If someone on your property claims to be working for Xcel Energy, ask to see company identification—regardless of the work being performed. All Xcel Energy employees and most contractors who perform work for us carry company ID cards. If someone on your property cannot show you an ID, ask him or her to leave and return only with proper identification.

If you would like to verify that a contractor is authorized by Xcel Energy to do work on your property, please contact our Xcel Energy Customer Care at 1-800-895-4999.

Working on your property

Some situations may require an employee or contractor to be in your yard or enter your home. For example:

As always, the safety of our customers and employees is our top priority. We encourage you to always ask for proof of identification and call us with any questions.

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Energy Saving Tip

Have your home checked for leaky ducts, drafts around doors and windows, fireplace dampers, and other places where air might escape.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.