Customer Support

Payment FAQ

How to Pay Your Bill

What are my payment options? What are my payment options?
Can I pay my bill with a credit or debit card? Can I pay my bill with a credit or debit card?

Payment Assistance & Late Fees

What are your late fee charges? What are your late fee charges?
Can I have extra time to pay my bill? Can I have extra time to pay my bill?
Do you offer payment assistance programs? Do you offer payment assistance programs?

Rates & Energy Usage

Where can I locate rate information? Where can I locate rate information?
Can I review my billing or usage history? Can I review my billing or usage history?
Why is my bill so high? Why is my bill so high?

Account Information & Preferences

How do I change my name or mailing address on my bill? How do I change my name or mailing address on my bill?
Can I change the due date on my bill? Can I change the due date on my bill?

Additional Payment Questions

I did not receive my bill. What should I do? I did not receive my bill. What should I do?
How do I get a duplicate copy of my bill? How do I get a duplicate copy of my bill?

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

Preventing Carbon Monoxide Poisoning

Install carbon monoxide detectors and annually hire a qualified contractor to inspect your home for proper ventilation.

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