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Customer Support

Payment FAQ

How to Pay Your Bill

What are my payment options? What are my payment options?
Can I pay my bill with a credit or debit card? Can I pay my bill with a credit or debit card?

Payment Assistance & Late Fees

What are your late fee charges? What are your late fee charges?
Can I have extra time to pay my bill? Can I have extra time to pay my bill?
Do you offer payment assistance programs? Do you offer payment assistance programs?

Rates & Energy Usage

Where can I locate rate information? Where can I locate rate information?
Can I review my billing or usage history? Can I review my billing or usage history?
Why is my bill so high? Why is my bill so high?

Account Information & Preferences

How do I change my name or mailing address on my bill? How do I change my name or mailing address on my bill?
Can I change the due date on my bill? Can I change the due date on my bill?

Additional Payment Questions

I did not receive my bill. What should I do? I did not receive my bill. What should I do?
How do I get a duplicate copy of my bill? How do I get a duplicate copy of my bill?
How can I tell if someone is trying to scam me? How can I tell if someone is trying to scam me?
Energy Saving Tip Icon

Energy Saving Tip

A programmable thermostat can help you save big on energy costs, adjusting the temperature when you're at work, at play, or asleep.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.