Customer Support

Payment FAQ

How to Pay Your Bill

What are my payment options? What are my payment options?
Can I pay my bill with a credit or debit card? Can I pay my bill with a credit or debit card?

Payment Assistance & Late Fees

What are your late fee charges? What are your late fee charges?
Can I have extra time to pay my bill? Can I have extra time to pay my bill?
Do you offer payment assistance programs? Do you offer payment assistance programs?

Rates & Energy Usage

Where can I locate rate information? Where can I locate rate information?
Can I review my billing or usage history? Can I review my billing or usage history?
Why is my bill so high? Why is my bill so high?

Account Information & Preferences

How do I change my name or mailing address on my bill? How do I change my name or mailing address on my bill?
Can I change the due date on my bill? Can I change the due date on my bill?

Additional Payment Questions

I did not receive my bill. What should I do? I did not receive my bill. What should I do?
How do I get a duplicate copy of my bill? How do I get a duplicate copy of my bill?

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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