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Customer Support

My Account FAQ

My Account Basics

How do I open a My Account? How do I open a My Account?
I am having trouble registering. What could the issue be? I am having trouble registering. What could the issue be?
What can I do if I'm having trouble logging in to My Account? What can I do if I'm having trouble logging in to My Account?
What is my account number? What is my account number?

Updating Account Information

Can I update my username? Can I update my username?
How can I link multiple account numbers? How can I link multiple account numbers?
How do I authorize someone on My Account? How do I authorize someone on My Account?

About eBill

How do I enroll in eBill? How do I enroll in eBill?
How do I cancel eBill? How do I cancel eBill?
Why am I not receiving my eBill alerts? Why am I not receiving my eBill alerts?
How do I view my bill? How do I view my bill?

Payment Options

How can I schedule a payment? How can I schedule a payment?
How can I enroll in the Recurring Payment Plan? How can I enroll in the Recurring Payment Plan?
How can I enroll in Auto Pay? How can I enroll in Auto Pay?

Additional My Account Information

Why did you ask for my social security number or driver's license number? Why did you ask for my social security number or driver's license number?
How can I view my usage/consumption information? How can I view my usage/consumption information?

Energy Saving Tip

Heat or cool a smaller area by closing vents in rooms that are not in use. You’ll stay more comfortable when you're managing less air space.  

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.