Customer Support

Billing FAQ

Billing Information & Preferences

How do I change my name or my mailing address on my bill? How do I change my name or my mailing address on my bill?
How do I sign up for online billing? How do I sign up for online billing?
Can I change the due date on my bill? Can I change the due date on my bill?

Understanding Your Bill

What is my account balance? What is my account balance?
Why is my bill so high? Why is my bill so high?
Can I review billing or usage history? Can I review billing or usage history?
Where can I locate rate information? Where can I locate rate information?
Why does Xcel Energy require some customers to pay a deposit? Why does Xcel Energy require some customers to pay a deposit?
When will my security deposit be refunded? When will my security deposit be refunded?

Meter Reading

Why was my meter reading estimated this month? Why was my meter reading estimated this month?
How do I read my digital meter? How do I read my digital meter?
My meter is inside my home. Can I read it myself and provide you with the reading? My meter is inside my home. Can I read it myself and provide you with the reading?

Additional Billing Information

How do I get a duplicate copy of my bill? How do I get a duplicate copy of my bill?
Can I get extra time to pay my bill? Can I get extra time to pay my bill?
I did not receive my bill. What do I do? I did not receive my bill. What do I do?

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.

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Gas Meter Safety

Keep your natural gas meter dry and clear of snow and ice at all times to avoid the potential for dangerous indoor natural gas buildup.

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