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Customer Support

Billing and Payment FAQ

Account Information & Preferences

How do I change my name or mailing address on my bill? How do I change my name or mailing address on my bill?
What is my account number? What is my account number?
How can I link multiple account numbers? How can I link multiple account numbers?

Payment Information

What are my payment options? What are my payment options?
Can I pay my bill with a credit or debit card? Can I pay my bill with a credit or debit card?

Understanding Your Bill

What is my account balance? What is my account balance?
Why is my bill so high? Why is my bill so high?
How do I view my bill or usage history? How do I view my bill or usage history?
Where can I locate rate information? Where can I locate rate information?

My Account

How do I open a My Account? How do I open a My Account?
What can I do if I'm having trouble logging in to My Account? What can I do if I'm having trouble logging in to My Account?
Can I update my username? Can I update my username?
How do I authorize someone on My Account? How do I authorize someone on My Account?
I am having trouble registering for My Account. What could the issue be? I am having trouble registering for My Account. What could the issue be?

Manage Your Bill

How do I sign up for online billing? How do I sign up for online billing?
Why am I not receiving my eBill alerts? Why am I not receiving my eBill alerts?
How do I cancel eBill? How do I cancel eBill?
How can I enroll in Auto Pay? How can I enroll in Auto Pay?
Can I change the due date on my bill? Can I change the due date on my bill?

Payment Assistance & Late Fees

Do you offer payment assistance programs? Do you offer payment assistance programs?
What are your late fee charges? What are your late fee charges?

Privacy & Security

Why did you ask for my social security number or driver's license number? Why did you ask for my social security number or driver's license number?
How can I tell if someone is trying to scam me? How can I tell if someone is trying to scam me?
Why are some customers required to pay a deposit? Why are some customers required to pay a deposit?
When will my security deposit be refunded? When will my security deposit be refunded?

Additional Billing & Payment Questions

I did not receive my bill or need a copy of my bill. What do I do? I did not receive my bill or need a copy of my bill. What do I do?
Why was my meter reading estimated this month? Why was my meter reading estimated this month?
Energy Saving Tip Icon

Energy Saving Tip

Energy-efficient appliances and light bulbs may cost a bit more up front, but they can save big money over the life of the product. Plus, some energy-efficient equipment may be eligible for rebates to offset the initial cost.

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Break Ground, Not the Law

Always call 811 before digging in your yard to avoid hitting buried gas or electric lines. Not only is it the safe thing to do, but it's the law.