Customer Support

Understanding outages

Nobody wants to lose power, and providing you uninterrupted service is our goal. But no matter how well prepared we are, sometimes Mother Nature has other plans.

Meet the Grid

From high voltage transmission towers to the individual service lines, Xcel Energy's grid is a complex system that delivers safe, reliable electricity to your home or business every day.

When Disaster Strikes

Each part of the energy grid services a different number of people. When a serious storm damages multiple parts at once, it could cause power outages for thousands of customers.

Getting the Lights Back On

Restoring the power after a major storm is a challenging and complex situation, but our crews work day and night to get the lights turned back on. We’re forced to prioritize our efforts to help the most people possible, as quickly as possible.

Energy Saving Tip

Make sure to regularly change the air filters on your HVAC system (at least once per month). Old, clogged filters are far less efficient than new ones.


Call 811 Before You Dig

The safe and legal way to dig is to know what's below ground before you start.

Xcel Energy MaritzCX

We'd welcome your feedback!

Thank you for visiting Xcel Energy. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience.

The survey is designed to measure your entire experience, so please look for it at the conclusion of your visit

This survey is conducted by an independent company MaritzCX, on behalf of the site you are visiting.

Privacy Policy