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At Xcel Energy, we’re committed to providing a helping hand to those in need.
Through the collaborative efforts of state and local agencies, low-income advocates and Xcel Energy’s personal accounts department, our customers can get help with bill payment problems and gain access to weatherization services for their homes.
In 2009, we contributed nearly $16 million to energy assistant programs throughout our service territory.
Our support of energy assistance includes:
If you or anyone you know needs a helping hand with energy bills, please call us at 1-800-895-4999 to find out about payment arrangements and available state and federal financial energy assistance for eligible households.
If you are already receiving energy assistance, please have your agency contact our Personal Accounts department at 1-800-331-5262.
The Energy Assistance Portal (EAP) is available only to energy assistance agencies: a) with a valid state vendor agreement, and b) that have registered with Xcel Energy. Energy assistance agencies can use this portal to view account information, billing and payment history, premises and usage history, and to pledge funds to the account. Energy assistance agencies can access customer information only when a customer data-sharing release is on file and only for the purpose of pledging funds.
Our products and services differ based on state. Please select your state (or the state you're interested in) from the list to the left.
Why do our products and services differ based on state? Because our business is regulated by state. We have regulated operations in eight Western and Midwestern states. The different regulatory body for each state we serve determines what products and services we deliver in that state.