Forms and Best Practices for Resident Moves

Use BEST PRACTICES when residents move in or out:

• Have new residents call Xcel Energy at 1-800-895-4999 on or before the date that their billing responsibility begins to establish service. Ask that they provide their Xcel Energy premise number before you issue the key. A new resident may already have an Xcel Energy account number because of previous service. The premise number is preferred because it is a unique identifier assigned by Xcel Energy to the service address.
• If you prefer to manage service set up for your new residents, you can call to provide the information or have the resident fill out the New Occupant Form and Instructions. When using the New Occupant Form:
  • Advise the resident to provide complete information.
  • Have the resident sign and date the form.
  • Fax the completed form to 1-800-895-2895 up to 45 days before move-in for processing.
• AVOID DATE DISPUTES at move out by using the Discontinuation of Service Form and Instructions. 
  • When the Discontinuation of Service form is completed in full and signed by both parties, it can be used to resolve end-service date disputes.
  • Please submit the form as soon as a resident notifies you that they plan to move. The form can be submitted up to 60 days before the requested end date.
  • Fax completed forms to 1-800-895-2895 for processing.