Landlord Agreements

Landlord agreements allow you to preselect the action we will take when a resident moves out of a rental property.  

Automatic Turn On of vacant units:

• Service is automatically transferred back to the owner when a resident moves out. 
• You will be notified by mail when a service address is transferred back to the owner.
• The standard service processing charge is waived. 

To set up Automatic Turn On of vacant units, complete the Billing of Vacant Rental Property Agreement and the List of Properties to be included and mark the ATO box on List of Properties form. When we receive your request for ATO, we will contact you to determine the best bill configuration for your vacant units and your accounts payable process. (See Synchronized Billing)

Lock on Disconnect (Not Recommended): 

• Service is physically disconnected when a resident moves out and reconnected when a new resident moves in. 
• Charges to lock and unlock the meter may be applied. 
• Reconnections are generally completed by the end of the next business day but can be delayed in out-state areas and by emergency situations. In addition, someone must be present to provide access for all gas service reconnections. 

To set up Lock on Disconnect, complete the Billing of Vacant Rental Property Agreement and the List of Properties to be included and mark the LOD box on List of Properties form.