Question: I have more than one location.  I used to receive separate bills for each location.  Why are my bills consolidated into one?

Answer:

Our previous system saw each of your locations as different customers.  Our new customer information system sees you as one customer with multiple locations. This system helps you save time and money by streamlining your accounting and payment processes. You now have only one due date, one balance due and one check or electronic payment to make each month.  Your monthly statement will always include an itemized view of each premise so you can better track energy usage, meter readings and charges.  If you have questions, please call our Business Solutions Center at 1-800-481-4700 from 7 a.m. to 6 p.m. Monday through Friday, or send us an e-mail using the Contact Us link on our website.