Xcel Energy - Billing FAQ

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Learn more about your Xcel Energy bill

Can I review billing or usage history?
How do I change my company name or my mailing address on my bill?
How do I find out if I am eligible for a refund of sales tax paid on my utility bill?
How do I get a duplicate copy of my bill?
I did not receive my bill, what do I do?
I have more than one location and I use Auto Pay. Can I still use AutoPay to pay my bills?
I have more than one location and was on One Bill. Will anything change on my bill as a result of the new customer information system?
I have more than one location. Can I request to continue to receive separate bills for each location?
I have more than one location. I used to receive separate bills for each location. Why are my bills consolidated into one?
I was moved to a different rate class due to my usage. Can you please explain to me how that happened?
There are some terms on my bill I don't understand. Where can I learn more?
What changes will occur to my non-energy accounts as a result of the change in the customer information system?
What is a Demand Charge?
What is the new invoice number on my bill?
What is the new statement number on my bill?
Where can I locate rate information?
Why has my account number has changed?

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