Question: What if I have mast damage due to the outage?

Answer:

First, report your outage by calling us at 1-800-895-1999.  The mast, a pipe-like housing that connects service wires to your meter, is considered customer-owned equipment. If it has been damaged during a storm, you will need to contact an electrician for repairs before we can reconnect service.  It is possible that we may be able to provide a temporary connection until your electrician can come out to fix it.  Please note that an inspection may be required by your city.