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Residential > Manage My Account > Understanding My Bill > Billing FAQ
 

Learn more about your Xcel Energy bill

Can I review billing or usage history?

How do I change my name or my mailing address on my bill?

How do I find out if I am eligible for a refund of sales tax paid on my utility bill?

How do I get a duplicate copy of my bill?

I am never home. How could my energy bill be so high?

I did not receive my bill, what do I do?

I have compared my bill with a friend/relative/neighbor and their bill is much lower. Why?

I was gone during this billing period and my bill hasn't changed. Why?

There are some terms on my bill I don't understand. Where can I learn more?

This winter has been warmer than past winters. Why is my energy bill so high?

Where can I locate rate information?
 
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