Safety for Our Meter Readers

Safety is our first priority for meter reading!

Our meter readers are out rain or shine to provide you with a valuable service. Obtaining actual meter reads means your bill is based on your household’s actual consumption and is not an estimate. However, if a meter reader is unable to enter your property due to any safety hazards, your meter will not be read and your usage will be estimated. Also, quick access to your meter may be critical in an emergency such as a natural gas leak.

The following tips will help ensure your meter is easy to reach, help protect your family and pets, and our meter readers will be able to do their jobs safely and efficiently.

Home Safety:

Keep your sidewalks and areas around your outside gas and electric meters clear.

• Snow or ice that accumulates on a gas meter can cause it to fail. That can be dangerous as it can cause a natural gas leak.
• Using only your hand or a broom, gently remove snow or ice away from your gas meter and the rooftop above it.
• Always maintain a clean pathway to your gas and electric meters, but never use a sharp tool, such as a shovel, near your meter.
  • Keep the path clear of snow and/or ice.
  • Keep all vegetation -- from flowers to weeds – clear of the meter.

Pet Safety:

If you own a pet, for the safety of your pet and our meter readers, please secure your pet to allow us to read the meter.

• Even the friendliest family pets can become aggressive when they feel the need to protect.
• Call 1-800-895-4999 to request the meter-reading schedule, and then keep your pets indoors on scheduled meter-reading days.

Meter Reader Safety:

Provide our meter readers with a clear and friendly path to the meter.

• Keep the path and area around the meter clear of obstructions such as toys and tools from bikes to lawnmowers.
• If your home’s meter is inside, please keep the indoor path to the meter clutter free to avoid a needless injury.

Thank you for helping us safely read your meter. A meter that is clear of dangers helps ensure accurate billing for energy use and the safety of our meter readers and your home.