Xcel Energy

If you spot a downed power line, keep away and call us immediately at 1-800-895-4999. All downed power lines, even if they’re not moving or sparking, are dangerous and should never be approached.

Establish a backup-power or temporary relocation plan if someone in your home is dependent on electric-powered medical equipment.

Use caution if traffic lights and railroad crossing signals are not operating.

Check on elderly neighbors or relatives.

Remember household pets during outages. Do you have an electric fish-tank pump or invisible fencing?

Do not forget your home security alarm system when an outage occurs. Do you have instructions on how to reset it when power resumes?

Turn off air conditioners or major appliances that were running when the outage occurred to help avoid a sudden surge of power when service is restored.

Xcel Energy phone numbers - 1-800-895-1999 for residential or 1-800-481-4700 for business.

Order a copy of “What Should You Do If Your Power Goes Out?” by calling our customer service group and then keep it handy.

A phone that does not require electricity (cordless phones do not work without electricity).

Battery-powered radio or television

Non-electric alarm clock

Manufacturer’s instructions on how to manually open power-operated doors.

Bottled water and nonperishable food

Extension cords (for partial outages)

Protect your computer from power surges with proper electrical hook-ups.

Have a battery back-up for your computer for use during outages.

If you work out of your home, ensure you have power, lighting and safety options available during an outage.

Replenish your supply of batteries.

Reset clocks and other electronic devices, such as security alarm systems.

Should your outage have been caused by a severe thunder storm that caused flooding, please keep in mind that backup-power may be necessary for use of a sump pump for water removal.