Question: What if I have a medical emergency?

Answer:

In any emergency call 911.

In serious situations during extended power outages, customers who use electrically-powered life support equipment may need to seek medical assistance or to relocate to a public shelter that has back-up power generation.

We encourage you who use electrically-powered life support equipment to prepare for emergencies by having a licensed electrician install back-up power generation in your home for emergency use. We also encourage you to have a physician-certified "Life Support Designation" added to your account. During large-scale storm restoration efforts, our crews focus first on restoring service to operations affecting public safety and health, and to the largest groups of affected customers. When we begin to restore service to individual customers, Life Support Designation customers have higher priority.

We will work to support the needs of households where life-support equipment is used. If you feel you qualify, call us at 1-800-895-4999 for a Life Support Designation form. Ask your physician to fill it out, and return it to us.