Executive Profiles

Raymond E. Gogel

Vice President-Customer and Enterprise Solutions and Chief Administrative Officer 

Vice President-Customer and Enterprise Solutions and Chief Administrative Officer 

Raymond (Ray) Gogel is responsible for Xcel Energy's Customer and Enterprise Solutions group, which provides all information technology, customer care, revenue cycle, human resources and Utility Innovations services at Xcel Energy.  The group's mission is to drive "business transformation that yields bottom line results" for the company.

Prior to the formation of Customer and Enterprise Solutions, Gogel was President of the Business Systems business unit, which managed portfolio performance for Information Technology and enterprise business processes.

Xcel Energy has been ranked in the Top 20 of Information Week's Top 500 I/T organizations for multiple times over the last 5 years.  Business Systems has also garnered significant marketplace recognition for its unique forms of I/T governance and innovations, as seen in Xcel Energy's Program Management Office and Utility Innovations.

Prior to joining Xcel Energy, Gogel was vice president of client services for IBM Global Services and was the IBM executive in charge of Strategic Outsourcing for Xcel Energy.  Gogel also held leadership positions in IBM's Business Process Management group and in the Utility and Energy Services division as strategist, business process architect and delivery executive.  In addition, Gogel served in various positions at Public Service Electric & Gas Company of New Jersey.

He received both a doctorate and master's degree in philosophy from Drew University, in Madison, N.J., following studies abroad at Freiburg University in Germany.  He is the author of Quest for Measure.

Dr. Gogel currently serves on the board of trustees for Goodwill Industries.  His past memberships include the Board of trustees for the Denver Chapter of Mile High United Way as well as the executive committee for Medic Alert International.